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Familiarise yourself with homefriday's terms and conditions here
terms &
conditions
terms & conditions
1

At a glance

This ‘at a glance’ outline is for your convenience only.  It does not replace or limit the full terms and conditions that follow.

 

This ‘Rules’ area is important for all homefriday users and visitors …

Who we are and how to contact us

Words and terms with special meanings

Rules that apply to everyone who visits our website

1.        Our Rules are a contract with you under the law of Victoria, Australia

2.        We own the intellectual property in our website.

3.        You may not make any unauthorised use of our website.

4.        You must respect the security of our website and the computers that host it.

5.        We do not give professional advice, endorse advertisers, warrant advertisements or feedback, or accept liability.

6.        We may publish or republish any testimonial you submit to us.

7.        We don’t endorse any external websites that we link to, or that link to us.

8.        We don’t guarantee that our service will be error free or continuously available.

9.        You are solely responsible for keeping viruses, worms, trojans, etc out of your computers.

10.      We do not directly or indirectly provide or acquire Services.  All agreements for Services are solely between Service Providers and Householders.

11.      Liability, Implied warranties and conditions

12.      We may vary these Rules.

13.      Invalid parts of these Rules must be read down.

14.      Our rights do not lapse just because we don’t enforce them, by choice or otherwise.

15.      You must comply with our Acceptable Use Policy.

16.      We won’t knowingly have anything to do with Adult Services.  You mustn’t offer or seek them through our website.

17.      We can terminate your access at any time.

18.      Our privacy statement applies to you and personal information about you.


Rules that apply to everyone who registers as a Householder or Service Provider

19.      You must be at least 15 years old.

20.      If you are under 18 years old, you must have the consent of your parent or legal guardian.

21.      You promise us that information you give us, and any information you post, is truthful, complete and not misleading.

22.      You must keep any account password safe and secure.

23.      If we give you access to out ‘chat room’ area, you must use it responsibly.

24.      We give some examples of chat room posts that breach these Rules.  This list is not exhaustive.

25.      You must comply with directions on our website.

26.      You may not leave feedback about yourself or some one you are associated with.

27.      You must ensure that anything you post, including feedback and opinions, is lawful and not actionable.

28.      You must not attempt to post any material except by means of your authorised account with us.

29.      You must not post any HTML code or hyperlink (whether or not de-activated by slightly invalid formatting) or any URL or web address except in a field on our website that explicitly allows them. You must not post any script or other executable content.

30.      You must not hyperlink from an external website to any page of our website but its home page.

31.      You must not post any picture except in a field on our website that explicitly allows it.

32.      You must not advertise a Job or a Service that does not belong in one of our Categories.

33.      We may ‘showcase’ you or your Job or your Service on our website or in advertising material.

34.      We may cancel your registration without refund if you breach these Rules.

35.      We may withhold, edit or delete any material you submit to our website (e.g. a Profile, Advertisement or feedback) until you respond to any message we send you about it.

36.      You indemnify us against loss or damage, etc, and release us.

37.      You release us from liability for defamation.

38.      Parties to feedback (poster and subject) may ask us to edit or delete the feedback by consent.

39.      These Rules, and our website, make it clear how our feedback system may be used.  You may not abuse it e.g. by denigrating a competitor.

40.      We may build procedural checks into our systems.  You must comply with them.

41.      We strongly support the Working with Children Act, and similar laws.


Rules that apply to everyone who registers as a Householder

42.      No misleading advertising

43.      You must not include any direct contact details in your user name, an  Advertisement or information you post, except as we explicitly permit.

44.      You must establish whether a Job requires a registered, licensed or qualified Service Provider.

45.      You must comply with all laws that apply to you, your Job and your arrangements with a Service Provider.

46.      Advertisements that you post expire after 30 days.

47.      If one or more Service Provider/s have applied for your Job, we will automatically notify them 7 days after the Application Close Time that they were unsuccessful – except if you have already offered the Job to one or more of them.

48.      If you offer a Job to one or more Service Providers who applied for it, and the Job is accepted before the Job Accept Time, we will automatically notify the others that the Job is taken.

49.      If you offer a Job to one or more Service Providers who applied for it, and the Job is not accepted before the Job Accept Time, we will automatically notify the Service Providers that the Job is no longer available.

50.      You may not post any comment or information about a third party, except permitted feedback about a Service Provider you engaged in a homefriday Deal or a Direct Deal.


Rules that apply to everyone who registers as a Service Provider

51.      You must pay us advertising charges in accordance with our rate schedule.

52.      You must only advertise Domestic Services.

53.      We may change or reorganise our Service Categories.

54.      You must not advertise a Service in a scattergun way e.g. by inappropriately placing it in multiple categories.

55.      You must not advertise a Service in a Category that it is merely ancillary to.

56.      You must only advertise your Service for areas where you can really provide them.

57.      You must only advertise Services that you can competently provide.

58.      If we consider your Profile or Category is inappropriate or inaccurate, we may suspend or amend it.

59.      No misleading advertising

60.      You must comply with all laws that apply to you, your Services and your arrangements with a Householder.

61.      You must state your charges on a GST inclusive basis, where GST applies.

62.      You must not include any direct contact details in your user name, Advertisements or posts, except as we explicitly permit.

63.      You must supply a current telephone number that you are entitled to receive Job-related calls on.

64.      You must only use a ‘company name’ entry to identify a company that you own and provide service through.

65.      You must not solicit business using advertising targeted at our registered Householders, except through our website.

66.      You must establish whether a Job requires a registered, licensed or qualified Service Provider.

67.      You acknowledge that you will lose the chance to accept a Job offered to you if you do not respond within the Job Accept Time.

68.      You may not post any comment or information about a third party, except permitted feedback about a Householder who engaged you in a homefriday Deal.

69.      If a Householder posts negative feedback about you, we may permit you one, limited length, ‘right-of-reply’ comment.

70.      You cannot claim any benefit, prize or bonus available to Service Providers if your profile is not activated or has been de-activated.

71.      You cannot claim any benefit, prize or bonus available to Service Providers if your Service is not a Domestic Service.


Rules that apply to everyone under 18 years old who registers as a Service Provider

72.      Rule 19 applies – You must be at least 15 years old.

73.      Rule 20 applies – Your parent or guardian must consent.

74.      Rule 70 applies – You cannot a claim benefit, prize or bonus that we provide or offer to Service Providers if your profile is not activated or has been de-activated.

75.      You must state your age, or age range, as requested – truthfully.

76.      We may require two extra ‘parental consent’ steps before your profile is activated.

77.      We are never obliged to activate your profile if the ‘parental consent’ steps are not completed, for any reason.

78.      We may de-activate your profile if we suspect that the ‘parental consent’ steps were improperly completed.

79.      We are not responsible for any untruthful information you may supply.


Guest Access

80.      Guest Access is free, trial access to limited areas of our website.


homefriday Refund Policy

81.      We offer a three day ‘cooling off’ period following registration.

82.      We will consider refunds in other cases, taking specific factors into account.

83.      Except as required by law, no other refunds will be made.

84.      Except as required by law, refunds under Rule 82 are your only entitlement in case of system outage.


Privacy

85.      We are committed to good privacy practices.

86.      To use our website or the homefriday Service, you must consent to certain things, as set out in these Rules.

87.      You consent to us collecting information (including personal information) about you from third parties.

88.      You consent to us disclosing information about you where reasonable or necessary in the operation of our service e.g. to other users..

89.      We will only disclose information that is identifiably about you with your knowledge or consent.

90.      We will never give or sell your personal information to a marketing or similar organisation.

This area of our website provides important information, including:

·          who we are

·          how to contact us

the legal terms and conditions that apply if you visit our website and / or use our services

·          how we can charge you

·          copyright information about our website

·          our privacy policy, including how we may collect, use and disclose personal information

·          our direct marketing practices, including promotional email

·          things that you are taken to agree to if you visit our website and / or use our services.

Home Friday Pty Ltd ABN 40 112 207 155 – ‘homefriday’ – is an Australian corporation.

Contact details: